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Your Rights and Feedback

We support your rights to:

  • confidentiality
  • have your identity, culture and diversity valued and supported
  • have information explained to you
  • make decisions about your care
  • have a support person who helps you explain and say what you want
  • choose who your information is shared with
  • access information we keep about you
  • share honest feedback comments, compliments and complaints

Feedback

Your feedback helps us to improve our services for you, your family and our community.

You can provide feedback by:

  • talking to our staff
  • pick up a feedback form from one of our offices
  • send us a message via our online form
  • fill out an online survey

We support your rights to:

  • confidentiality
  • have your identity, culture and diversity valued and supported
  • have information explained to you
  • make decisions about your care
  • have a support person who helps you explain and say what you want
  • choose who your information is shared with
  • access information we keep about you
  • share honest feedback comments, compliments and complaints

Feedback

Your feedback helps us to improve our services for you, your family and our community.

You can provide feedback by:

  • talking to our staff
  • pick up a feedback form from one of our offices
  • send us a message via our online form
  • fill out an online survey

Privacy

Your information is protected. It is not shared without your permission unless required by law.

Health Complaints Commissioner (HCC)

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

Monday - Friday

9am - 5pm

Aged Care Quality and Safety Commission

A free service for people to raise a concern or make a complaint about the quality of care or services provided through Australian Government funded aged care. Complaints and concerns can be lodged online, by phone, or in writing.

Mental Health Complaints Commission

An independent body that can assist with complaints about mental health community support services if they are not funded by the NDIS (National Disability Insurance Scheme)

Office of the Public Advocate

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

NDIS Quality and Safeguards Commission

An independent agency established to improve the quality and safety of NDIS supports and services.

NDIS services or supports that were not provided in a safe and respectful way. NDIS services and supports that were not delivered to an appropriate standard. How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant.

The Victims’ Charter

If you have been a victim of crime, you have the right to be treated with dignity and respect. As a support agency, GCH will comply with the Victims’ Charter principles. Complaints relating to the Charter will be managed through our complaints process. If you are not satisfied with our response: