Please find a list of our policies categorised below:

Clients Rights

As a service user of the Grampians Community Health, you have the right to:

  • Quality, timely and respectful health care.
  • Confidential and considerate care.
  • Respect for your privacy and dignity.
  • Have your information protected.
  • Make decisions about your care.
  • Choose who your information is shared with.
  • Access the information we keep about you.

Have an advocate present – an advocate is a support person who helps you to explain and say what you want.

If you are unhappy with any of our services you have the right to make a complaint.  For further information and a copy of our Feedback brochure please ask reception or your worker.

Grampians Community Health is committed to providing a safe environment for children and to protecting the best interests of children involved in its programs.

Privacy Policy

Your Privacy is Important to us.

We know that how we collect, use, exchange and protect personal information is important to each individual who interacts with our service.  Our Privacy Policy outlines how we do this, in accordance with the Privacy Act, the Australian Privacy Principles, the Health Records Act, and the Health Privacy Principles.

  • Our policy includes information on:
  • How we collect and handle your personal information
  • Who we may exchange your information with
  • How we protect your information and keep it secure
  • How you can access and correct your information
  • Circumstances where your information can be disclosed without consent
  • How you can complain about a breach of privacy

For further information or to request a full copy of our Privacy Policy please email


GCH is committed to minimising our environmental impacts through the active promotion of sustainable and environmental best practice.

  • Our Environmental Policy follows the philosophy of ‘Organisational Commitment and Responsibility to the Environment’ (OCRE) encouraging staff to reduce, re-use, recycle and regenerate.
    Our Sustainable Purchasing Policy provides guidance on reducing the environmental impacts that result from choices made in the purchase of goods & services.

Freedom of Information

In most cases individuals are able to gain access to the personal information that we hold about them, and to have it corrected if it is wrong.

We may deny requests for access in limited circumstances, in accordance with the Privacy Act. If we do this we will tell you why.

All requests for access to client records or other documentation should be made under the Health Records Act and all requests should be referred to the Chief Executive Officer.

We will respond to requests for access within a reasonable period, and in the manner requested by the individual if it is reasonable to do so.

If a decision is made to not give access, an explanation of the reason for this decision must be provided, along with information on how to make a complaint.